Frequently Asked Questions

Frequently Asked Questions

Below are our most frequently asked questions regarding our services and construction processes. If you have any questions you don’t see here. Please click here to get in touch. We’re happy to help with any additional questions you may have.

What is a "custom" pool?

Custom pools means we build the pool specific to your backyard space. We don’t offer pre-fabricated or base model pools. All the selections from plaster, to wall tile to decking is custom selected by you.

How much does a pool cost?

Because our pools are all custom designed to fit your backyard and needs specifically, there is not a base price for a pool.  We do offer free estimates so you can get a full design and price without any obligations to buy.

How long does it take to build a pool?

Your build time will depend largely on the size of the project. It can take anywhere from 6-8 weeks to complete a pool from the markings to the finishing touches.

What does the construction process look like?

The construction process is made up of several steps or segments to properly install your swimming pool. We have compiled all you need to know about the build in our Construction Process Guide. Click here to check out the process.

Do I need to get HOA approval?

Most neighborhoods have strict HOA guidelines on installing swimming pools. We are happy to work with you and help you secure the documents needed to submit an application for a pool with your HOA.

What types of swimming pools do you offer?

We can build any type of pool you desire! A sports pool, pools with a deep end, attached spas, or a leisure pool. You have the idea, we can make it come to life.

Do you offer financing?

We don’t offer in house financing for pools, but we do have several lenders who can help. Give us a call for a recommendation.

Is a deposit required before building?

Yes. A deposit of $1,000 will be collected at the time of contract signing. This deposit secures your start time for your project.

Will I pay the entire cost of the pool upfront?

No. We have a payment schedule for each step of the job. A typical payment schedule would be deposit, due at dig, due at gunite, options payment, due at deck, and the final check is due at plaster.

Will my utilities be disrupted during the build process?

Prior to digging we follow the guidelines of Texas811 to know where and what we are digging. We also contact a private locate company to mark any lines that may need to be moved during the building process. We do our best to ensure no utilities will be disrupted during the process.

Will you give me instructions on how to maintain my pool?

At the completion of the building process you will be provided with a “Pool School”. This is instruction to show you how to use and maintain your pool and equipment properly.  We also offer weekly pool maintenance if you would prefer to have us do the labor.

What does weekly pool service include?

Pool maintenance includes things like skimming debris off water’s surface, vacuuming the pool floor, brushing the pool walls and steps, emptying skimmer baskets, balancing the chemicals, maintaining the water levels and shocking the pool when needed.

Are filter cleanings and salt cell cleanings included?

No. Filter cleanings and salt cell cleanings are not included. However; both services can be requested for an additional charge and can be done on the same day as your service.

Are there any additional charges above my base pool maintenance price?

There could be additional charges for items that need to be replaced for routine maintenance. These things could be new wheels for a pool cleaner, a new bag for the cleaner, a new skimmer basket, etc.

Do I provide the chemicals?

No. We provide the chemicals used to balance the pool including salt and shock.

Do I need to be there during cleaning times?

No. Our crew can thoroughly clean and manage the pool without you being there. You will receive an email with your visit information, including a photo of the pool prior to service and at completion of service, check-in and checkout times, chemical logs and any pertinent information to the visit.

What if my equipment breaks or stops working?

We are more than happy to have your pool quoted for repair should a problem ever arise. Estimates for equipment repair are free of charge.

Do you offer bi-weekly service?

We currently only offer weekly service for all pool maintenance programs. Cleaning the pool weekly is essential in not only keeping it usable year round, but also keeping the pool from deteriorating.

Do you show up on the same day each week?

Yes. You will have a scheduled day of the week for your service. Our professional pool cleaner will arrive at your property the same day of each week.  However; we can’t always help mother nature. If it’s heavily raining on the day of your service, or other acts of nature arise, we may have to return on the following day.

Do I pay weekly?

Our programs are billed on a monthly basis. This takes the hassle out of writing multiple checks and takes the worry out of remembering a payment each week.

What payment options do you offer?

We offer several payment options including check, credit card, debit card, or payment through our online system. We can also set you up on our auto billing program. Call for more details. We take all major credit cards including Visa, MasterCard, Discover and American Express.

What is "basic" lawn care?

Basic lawn care includes mowing the grass, edging the property, and weed eating and weeds left in the grass. We also blow any leaves or debris and then haul the clippings. No trash bags full of clippings are left on your property.

What is "full service" lawn care?

Full service lawn care is basic lawn care plus the addition of items like hand pulling weeds, trimming plants and shrubs, mulching, installing annual flowers, fertilizing, and applying chemical applications.

Can I select my own services?

Absolutely! We can build you a custom maintenance package that fits your needs and your budget. Select from our variety of services to build you own custom lawn care package. Contact us for your free estimate.

Will I have to dispose of clippings or debris?

No! We pride ourselves on being one of a few select companies that does not leave the clean up to you. You will never see a trash bag at the end of your driveway. We haul all clippings and debris away from your property.

Do you offer weekly or bi-weekly service?

We currently offer weekly service for all lawn care programs. During the winter months (November-March) we do switch to  a  bi-weekly program.

Do you visit on the same day each week?

Yes. You will have a scheduled day of the week for your service. Our crews will arrive at your property the same day of each week. However; we can’t always help mother nature. If it’s raining on the day of your service,  or there is an act of nature we cannot control that causes us to cease service, we will arrive the following day if conditions allow. If we are unable to return, you will receive a rain day credit.

Do I pay weekly?

Our programs are billed on a monthly basis. This takes the hassle out of writing multiple checks and takes the worry out of remembering a payment each week.

What payment options do you offer?

We offer several payment options including check, credit card, debit card, or payment through our online system. We can also set you up on our auto billing program. Call for more details. We take all major credit cards including Visa, MasterCard, Discover and American Express.

Videos & Tutorials

If you’re having an issue with your pool, equipment or the way things are operating, refer to the following troubleshooting videos. If you can’t find what you’re looking for, or still can’t get things working right. Contact us, we’re happy to help!

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We’re here to help you create the outdoor living environment you have always wanted. You dream it, we build it.